At Uma Taxi, your safety and satisfaction are our top priorities. We are committed to providing reliable support and transparent communication for all our customers.
1. Customer Helpline
- You can reach our support team at:
- Phone: +91 95255 25380
- Email: info@umataxi.in
- Address: Luby Circular Rd, near Baba Pan Dukan, Kasturba Nagar, Dhanbad, Jharkhand 826001
- Our helpline operates 7 days a week from 6:00 AM to 11:00 PM.
2. Complaint & Feedback
- If you face any issue related to driver behavior, fare disputes, or booking problems, please call or email us within 24 hours of the ride.
- Complaints are acknowledged within 24 hours and resolved within 72 hours.
3. Emergency Support
- For emergencies during a trip, customers can directly contact the helpline number.
- In case of any safety concerns, we will coordinate with local authorities to ensure passenger assistance.
4. Lost and Found
- Items left in the cab can be reported via call or email.
- Once found, the item can be collected from our office or delivered (delivery charges may apply).
5. Confidentiality
- All customer data, including contact information and trip details, are kept strictly confidential and used only for service-related purposes.